Quality Disclosure

Keycult Quality Disclosure is made to inform buyers of any potential flaws in the items they are buying. Low-volume manufacturing is error-prone, and while we do our best to avoid issues through sampling and prototyping, it is not always possible to avoid all issues in the production run. Instead of surprising customers with flaws they did not expect, we will do our best to shed light on them through this Quality Disclosure.

Everyone buying a kit without the explicit label of b-stock should expect the following:

  • There should be no scuffs or scratches on the case top, sides, or bottom.
  • There may be a few small but potentially noticeable spots or scratches on the inside (vertical) faces of the case top — these are hook marks from how the case tops were hung in the anodizing bath.
  • There may be minor machining/tooling marks on internal faces.
  • There may be scratches, scuffs, pitting, or anodization blemishes on case internals.
  • No defects should be visible when kit is fully assembled and being used.

While we would love to have all parts and all faces to be flawless, the reality of manufacturing is that internal faces have less aesthetic importance, and are treated less carefully. This is a trade-off that we have explicitly chosen so that we can hold exterior faces to a higher standard.

 

What should you do if you feel like your kit does not meet this standard?

While we try our best to catch issues during the QC process, but things inevitably slip through the cracks. If you feel like something is wrong, get in touch with us at support@keycult.com and we'll try to make it right.